According to the report, The global contact center market in 2019 was approximately USD 20161.96 Million. The market is expected to grow at a CAGR of 15.2% and is anticipated to reach around USD 54,287.53 Million by 2026.
The contact center is a centralized agency managed by a company to measure the performance of customer service representatives. It is used for handling communications with clients via different platforms, such as email, mobile, fax and lives chat online. These channels of communication allow interaction between different business divisions, creating value for customers and organizations.
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The contact center market research report delivers an acute valuation and taxonomy of the contact center industry by practically splitting the market on the basis of different types, applications, and regions. Through the analysis of the historical and projected trends, all the segments and sub-segments were evaluated through the bottom-up approach, and different market sizes have been projected for FY 2020 to FY 2026. The regional segmentation of the contact center industry includes the complete classification of all the major continents including North America, Latin America, Europe, Asia Pacific, and Middle East & Africa. Further, country-wise data for the contact center industry is provided for the leading economies of the world.
The contact center market is segmented based on type, deployment, and application. On the basis of type segmentation, the market is classified into voice-based, text-based, social-based, and media-based. In terms of deployment, the market is divided into cloud-based, and on-premises. Based on application, the market has been fragmented into telecommunication, BFSI, government and public sector, healthcare and life science, retail, and consumer goods, among others.
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Some of the essential players operating in the contact center market, but not restricted to include 8×8 Inc., ALE International, Cisco Systems, Inc., Enghouse Systems Ltd., Five9 Inc., Genesys, Mitel Networks Corp, NEC Corp., Teleperformance, Alorica, Atento S.A, Sykes Enterprises, Arvato, Serco Group, Acticall (Sitel), Transcom, TeleTech, Concentrix (SYNNEX), HKT Teleservices, Comdata Group, Aspect Software Inc, IBM, and SAP, amongst others.
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